{
  "data": [
    {
      "id": "0a00ad84-38f9-4fa8-9b4a-a61b48b5d59d",
      "slug": "password-reset",
      "title": "Password Reset and Account Access",
      "category": "account",
      "summary": "Request a reset link by email; the link is valid for 60 minutes.",
      "body_markdown": "# Password Reset\n\n1. Request a reset from the sign-in page or ask support.\n2. A reset link is emailed and is valid for **60 minutes**.\n3. Links are single use.\n\nIf the email does not arrive, check spam and confirm the address on the account. Support can trigger a reset with `POST /api/public/v1/auth/password-reset`.",
      "effective_date": "2026-09-01",
      "metadata": {
        "single_use": true,
        "token_ttl_minutes": 60
      }
    },
    {
      "id": "22a77abc-63df-4ff1-b318-8397c5018243",
      "slug": "privacy",
      "title": "Privacy Policy",
      "category": "legal",
      "summary": "We store order and account data to fulfill orders and never sell personal data.",
      "body_markdown": "# Privacy Policy\n\nBookly stores the information needed to fulfill orders: name, email, shipping address, and order history. We never sell personal data. Customers may request deletion of their account at any time.",
      "effective_date": "2026-09-01",
      "metadata": {
        "sells_data": false,
        "data_retention_years": 7
      }
    },
    {
      "id": "418785ad-9de4-4e1d-b0cc-7c678b302b29",
      "slug": "cancellations",
      "title": "Order Cancellation Policy",
      "category": "orders",
      "summary": "Orders can be cancelled any time before they ship.",
      "body_markdown": "# Cancellations\n\nOrders may be cancelled while their status is `processing` or `backordered`. Once an order ships it must be returned instead. Cancelled orders are voided, not charged.",
      "effective_date": "2026-09-01",
      "metadata": {
        "cancellable_statuses": [
          "processing",
          "backordered"
        ]
      }
    },
    {
      "id": "96ea525d-b044-45a8-aa59-0a1dd43c1c8b",
      "slug": "refunds",
      "title": "Refunds Policy",
      "category": "refunds",
      "summary": "Refunds are issued to the original payment method within 5-7 business days of us receiving a return.",
      "body_markdown": "# Refunds Policy\n\n- Refunds are issued once the return is received and inspected.\n- Funds appear on the original payment method within **5-7 business days**.\n- Store credit refunds are instant and never expire.\n- Shipping charges are refunded only when the return is our fault.\n- Partial refunds are available for multi-item orders.",
      "effective_date": "2026-09-01",
      "metadata": {
        "methods": [
          "original_payment",
          "store_credit"
        ],
        "processing_days": "5-7"
      }
    },
    {
      "id": "88c029c5-072f-4672-b44e-d5fb25100120",
      "slug": "returns",
      "title": "Returns Policy",
      "category": "returns",
      "summary": "Most items can be returned within 30 days of delivery for a full refund.",
      "body_markdown": "# Returns Policy\n\n- Returns accepted within **30 days of delivery**.\n- Items must be unread and in original condition, unless damaged on arrival.\n- Damaged or incorrect items are always eligible, with no time limit within 90 days.\n- Ebooks are non-returnable once downloaded.\n- Clearance items are final sale.\n- Return shipping is free for damaged or incorrect items; otherwise a $4.99 label fee is deducted.\n\nStart a return with `POST /api/public/v1/returns`.",
      "effective_date": "2026-09-01",
      "metadata": {
        "window_days": 30,
        "damaged_window_days": 90,
        "restocking_fee_cents": 0,
        "final_sale_categories": [
          "clearance"
        ],
        "non_returnable_formats": [
          "ebook"
        ],
        "return_label_fee_cents": 499
      }
    },
    {
      "id": "833251e9-5fc5-4119-b99f-0773e4a0e2b5",
      "slug": "lost-packages",
      "title": "Lost or Missing Packages",
      "category": "shipping",
      "summary": "If tracking stalls for 7 days we will reship or refund at no cost.",
      "body_markdown": "# Lost or Missing Packages\n\nIf tracking has not updated for **7 days**, or a package is marked delivered but was not received, contact support. We will reship the order or issue a full refund — your choice. No proof of loss is required.",
      "effective_date": "2026-09-01",
      "metadata": {
        "options": [
          "reship",
          "refund"
        ],
        "stalled_tracking_days": 7
      }
    },
    {
      "id": "2f9643ac-5025-4938-ad4a-362dbe643000",
      "slug": "shipping",
      "title": "Shipping Policy",
      "category": "shipping",
      "summary": "Ground shipping is $4.99 and free over $35. Delivery takes 2-7 business days.",
      "body_markdown": "# Shipping Policy\n\n| Service | Cost | Delivery |\n| --- | --- | --- |\n| Ground | $4.99 (free over $35) | 3-7 business days |\n| Two-day | $9.99 | 2 business days |\n| Overnight | $24.99 | 1 business day |\n\nOrders placed before 1pm ET ship the same business day. We ship to the US and Canada. Ebooks are delivered instantly by email.",
      "effective_date": "2026-09-01",
      "metadata": {
        "carriers": [
          "UPS",
          "FedEx",
          "USPS",
          "DHL"
        ],
        "ground_cost_cents": 499,
        "two_day_cost_cents": 999,
        "overnight_cost_cents": 2499,
        "free_shipping_threshold_cents": 3500
      }
    }
  ],
  "meta": {
    "request_id": "req_r9i3j6nfmv4huh6d",
    "count": 7
  }
}