Insights
0 AI conversations analyzed · 0 chat · 0 phone
Date rangeLast 45 daysChannelAll channelsAgentBookly CX v2.4RegionAll regions
What customers contact us about
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Mean time to resolution
4m 12s▼ 18% vs prior 45d
Chat 3m 04s · Phone 6m 41s · P90 11m 22s
Initiate return5m 48s
Order status2m 11s
Refund status4m 02s
Stock check1m 47s
CSAT
4.42/ 5 · 3,180 surveys
▲ 0.14 vs prior 45d
5★62%
4★24%
3★8%
2★4%
1★2%
Conversation length by channel
Chat Phone
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