Duet
Agents improving agents. Duet reads your conversation data, AOPs, tools and KPIs, then drafts the change.
New AOP
Proactive genre-fit check at checkout
Recurring customers who add an off-pattern genre return the book 4.1× more often. A pre-purchase nudge from the store chatbot would intercept the mismatch.
Est. −18% return volume · −$4.2k/mo operational cost
New Tool
get_reading_profile(customer)
The agent has no view of a customer's genre history at conversation time, so it cannot recommend better substitutes when a return is opened.
Est. +9 pts resolution confidence on return convos
Modify AOP
#return_intake_aop — offer exchange before refund
82% of 'didn't like the book' returns go straight to refund. Offering a targeted exchange first retains revenue on a third of them.
Est. +$2.8k/mo retained revenue