Tools & skills
7 tools · 5 skills available to Bookly agents. Changes here are local to this workspace session.
Catalog
| Name | Type | Surface | Status | |
|---|---|---|---|---|
| get_orderFetch an order, its items, shipments and totals from Bookly. | tool | bookly_api | live | |
| get_customerResolve a customer by email, phone or id with order history counts. | tool | bookly_api | live | |
| create_returnOpen an RMA against an order item and issue a prepaid label. | tool | bookly_api | live | |
| update_refundAdvance or override a refund status, including pending_return. | tool | bookly_api | live | |
| inventory_lookupCheck live stock for a title by ISBN, id or name. | tool | bookly_api | live | |
| get_reading_profileReturn genre concentration, recent genres and favorite authors. | tool | bookly_api | draft | |
| log_conversationWrite the agent trace, intent and confidence scores back to Bookly. | tool | bookly_api | live | |
| @return_eligibilityApplies the 30-day window and condition rules to a candidate return. | skill | support_agent | live | |
| @refund_processorDecides immediate vs pending-return refunds using loyalty signals. | skill | support_agent | live | |
| @recommend_titlesRanks in-stock alternates by genre and author affinity. | skill | store_chatbot | draft | |
| @policy_answerAnswers shipping, returns and privacy questions from published policy. | skill | support_agent | live | |
| @escalate_to_humanHands off with a structured summary when confidence drops below 0.6. | skill | support_agent | live |